Last Updated: June 2026
At Volt Luxury, customer satisfaction is one of our highest priorities. We are committed to delivering premium-quality products and providing a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Please read this Refund & Return Policy carefully before requesting a return or refund.
Our Return Policy
We accept returns on eligible products within 14 calendar days from the date your order is delivered.
To qualify for a return, the following conditions must be met:
- The item must be unused, unworn, and in its original condition.
- All original tags, labels, packaging, dust bags, protective coverings, accessories, manuals, and authenticity cards (where applicable) must still be attached.
- The product must not show any signs of use, washing, damage, perfume, deodorant, stains, or alteration.
- Proof of purchase, such as your order confirmation or receipt, must be provided.
Items returned without meeting these requirements may be declined.
Non-Returnable Items
For hygiene, safety, and quality assurance reasons, certain products cannot be returned unless they arrive damaged or defective.
These include but are not limited to:
- Underwear
- Swimwear
- Earrings and pierced jewelry
- Beauty and cosmetic products
- Personal care products
- Gift cards
- Digital products
- Customized or personalized items
- Clearance or final sale items
- Products specifically marked as “Non-Returnable”
Damaged, Defective or Incorrect Orders
We sincerely apologize if your order arrives damaged, defective, or if you receive the wrong item.
Please contact us within 48 hours of delivery.
When contacting us, kindly include:
- Your order number
- Your full name
- Clear photographs of the product
- Photographs of the shipping package
- A brief explanation of the issue
After reviewing your request, we may offer one of the following:
- A replacement product
- A full refund
- A partial refund
- Store credit
The appropriate solution will depend on the nature of the issue.
How to Request a Return
To begin a return, please contact our customer support team with the following information:
- Full Name
- Order Number
- Email Address
- Product Name
- Reason for Return
- Supporting photographs (if applicable)
Our support team will provide detailed instructions for returning your item.
Please do not send products back without receiving return authorization.
Unauthorized returns may not be accepted.
Return Shipping
Unless the return is due to our mistake, customers are responsible for the cost of return shipping.
If your return is approved because:
- You received the wrong item
- The item arrived damaged
- The item is defective
Volt Luxury will cover the return shipping costs where applicable.
We recommend using a trackable shipping service and retaining your shipping receipt until your return has been processed.
Volt Luxury cannot guarantee receipt of items sent without tracking.
Inspection Process
After receiving your returned item, our quality assurance team will inspect it.
Inspection typically takes 3–7 business days.
Once the inspection is complete, you will receive an email informing you whether your return has been approved or declined.
Refunds
If your return is approved, your refund will be processed using your original payment method.
Depending on your bank or payment provider, refunds usually appear within 3–5 business days after processing.
Please note that processing times may vary depending on your financial institution.
Shipping fees, customs duties, taxes, and handling charges are generally non-refundable unless the return resulted from our error.
Partial Refunds
In some situations, only a partial refund may be granted.
Examples include:
- Items returned with minor signs of use.
- Products returned without original packaging.
- Products missing accessories.
- Returns submitted outside the standard return period but approved as an exception.
Each case is evaluated individually.
Order Cancellation
Orders may be cancelled only before they have entered processing or shipping.
Once an order has been processed or dispatched, it can no longer be cancelled.
If you need to cancel an order, please contact us as soon as possible.
Exchanges
We are happy to exchange eligible products for another size, color, or identical item, subject to availability.
If your requested replacement is unavailable, we may offer:
- A refund
- Store credit
- An alternative product of equal value
Delivery Delays
Shipping times are estimates and may occasionally be affected by:
- Weather conditions
- Customs inspections
- Public holidays
- Carrier delays
- High order volumes
- Other circumstances beyond our control
Delivery delays alone do not qualify for a refund.
Lost Packages
If your tracking information shows that your package has not arrived within a reasonable period, please contact us immediately.
We will work with the shipping carrier to investigate the shipment.
Depending on the investigation outcome, we may provide:
- A replacement order
- A refund
- Store credit
Fraud Prevention
To protect our customers and business, Volt Luxury reserves the right to refuse returns or refunds where fraud, abuse, or suspicious activity is suspected.
Repeated excessive returns may also be subject to review.
International Orders
International customers may be responsible for customs duties, taxes, import fees, and other government charges imposed by their country.
These fees are not included in product prices unless specifically stated.
Customers are responsible for complying with their local import regulations.
Consumer Rights
Nothing in this policy limits or excludes any rights that customers may have under applicable consumer protection laws.
Where local law provides additional protections, those rights will apply.
Changes to This Policy
Volt Luxury reserves the right to modify or update this Refund & Return Policy at any time without prior notice.
Any updates will become effective immediately upon publication on this page.
We encourage customers to review this page periodically.
Contact Us
If you have any questions regarding this Refund & Return Policy, our customer support team will be happy to assist you.
Email: support@voltluxuries.com
Website: https://voltluxuries.com.ng
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Local Time)
Thank you for choosing Volt Luxury. We appreciate your trust and look forward to serving you with premium products and exceptional customer service.